Join the Community

iON UK | Terms & Conditions - iON UK
page-template-default,page,page-id-4124,woocommerce-no-js,,wpb-js-composer js-comp-ver-4.3.4,vc_responsive

Terms & Conditions

About Us

This web site is owned and operated by iON Cameras Ltd. Developing the iON range of HD sports action camera and accessories to distributors across the world. Orders placed within iON websites are processed and serviced by the local distributor within that country.

For your nearest distributor, please select your country in the top right of the navigation bar.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart by clicking the Buy Now or Add to Basket buttons. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will assist you with correcting any mistakes.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send out your order. We have included this term to protect us in the case that a mistake has been made in pricing or other area within the website, were we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

The initial processing of orders can take approx 1 to 2 working days whilst anti fraud and order security checks are completed before being processed for onward delivery to you.

Security processed orders are then normally processed within 2 working days and despatched via the mode described during the checkout process. Whilst we make every effort for your order to be received within a couple of days of despatch, we can not guarantee this due to factors of delivery that may be beyond our reasonable control.

Tax Charges

All prices are shown inclusive of any local taxes. Where appropriate a breakdown of the tax elements of your order will be shown within the shopping cart during your checkout process.

Credit Card Security

All online orders are secured using SagePay secure payment gateways. At no time are iON or its distributors aware of your credit details as these are not retained or known to us and are solely used for the processing of your order within the SagePay payment gateway systems.


All iON cameras and accessories come with a full 12 month guarantee / warranty. If you need assistance with any iON camera or accessory, then please contact the support contacts listed within your country of purchase.

Privacy Policy

iON Cameras Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. Analytics of visits to the site and the source of such visits.

Returns Policy

If you are purchasing inside the EU, then your rights to return goods are protected under the EU Distance Selling Directive. Other countries and territories may have similar directives for which each iON distributor will adhere to all local rights and services, for which you should contact your local distributor for specific details.

Should you wish to cancel your order and return the goods (EU within 7 working days) for a full refund, excluding any costs of delivery, then you can do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in an unopenned, unused and saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.